How long does processing take before my order ships?

In‑stock items process in 1–2 business days (Mon–Fri). During limited drops or holidays, please allow 3–5 business days. Preorders ship within the window listed on the product page.

What are the US shipping options and timelines?

Economy: 3–7 business days, Standard: 2–5 business days, Expedited: 1–3 business days. Timelines begin after your order has been processed and shipped.

Do you ship internationally and who pays duties/taxes?

Yes, we ship worldwide via DHL/UPS. Orders are shipped DDU (Delivered Duties Unpaid) unless otherwise noted, meaning local duties/VAT/import fees are collected by the carrier at delivery.

My tracking says delivered but I didn’t receive it. What should I do?

First, check with neighbors and your building/receiving desk, and confirm the address. If still missing after 24 hours, contact the carrier with your tracking number. Reach out to support@godspeedhoodie.net and we’ll assist further.

Shipping Information | Godspeed Hoodie

Q: Are shipping fees refundable?

Shipping fees are non‑refundable once an order has shipped. For returns information, see our Refund & Returns Policy.

Processing Times

- In‑stock items: 1–2 business days (Mon–Fri, excluding holidays) - High‑volume drops/launch weeks: please allow 3–5 business days - Preorders: ship within the window posted on the product page

Processing begins once your payment is authorized and the order is confirmed. You’ll get a tracking email when your order ships.

United States Shipping

We ship nationwide using trusted carriers (UPS, USPS). Transit estimates start after your order is processed.

Economy

3–7 business days

Most affordable option for non‑urgent deliveries.

Standard

2–5 business days

Balanced speed and value for most orders.

Expedited

1–3 business days

Fastest option. Orders placed by 12:00 PM EST ship same day when possible.

- Signature may be required on orders valued over $300. - PO Boxes ship via USPS only; physical addresses required for UPS. - APO/FPO/DPO supported via USPS. Please allow extra time.

International Shipping

We ship worldwide via DHL Express and UPS Worldwide. Delivery times vary by destination and local customs.

Canada

2–6 business days

Duties/Taxes may be collected at delivery.

UK & EU

3–7 business days

Orders ship DDU; VAT/duties are paid by recipient.

Rest of World

4–10 business days

Remote areas may require additional time.

- Import duties, VAT, and fees are the recipient’s responsibility unless stated otherwise at checkout. - Refused packages due to duties/fees may be returned to us; original shipping and return costs are non‑refundable. - Some destinations have size or product restrictions. If we can’t ship an item, we’ll contact you.

Rates & Free Shipping

Shipping rates are calculated at checkout based on destination, weight, and service level.

- Free US Standard shipping on orders $150+ (after discounts, before taxes). - Expedited and International services are offered at carrier‑calculated rates. - Shipping fees are non‑refundable once an order ships.

Order Tracking

[email protected]

Addresses & Order Changes

- Need to edit your address? Contact us immediately with your order #. - We can update addresses before fulfillment. After shipment, please contact the carrier with your tracking number. - We can’t ship to freight forwarders when flagged by our fraud systems.

Lost, Stolen, or Damaged Packages

- Marked “delivered” but not received: wait 24 hours, check with neighbors/building, then contact the carrier. If unresolved, email us. - Lost in transit: domestic claims open after 7 business days; international after 14 business days. - Damaged on arrival: contact us within 48 hours with photos of the packaging and item. - We’re not responsible for theft after delivery. Consider shipping to a secure address or selecting a signature‑required service for high‑value orders.

Preorders & Split Shipments

- Preorder items show an estimated ship window on the product page. - Orders containing preorder and in‑stock items may ship separately. - You’ll receive separate tracking emails for each shipment.

Holidays, Weather, and Drop Volume

We operate Monday–Friday on US business days. During major drops, holidays, or severe weather, processing and carrier transit times may extend. Thanks for your patience—we’ll keep you updated via email.

Frequently Asked Questions

When will my order ship?

In‑stock items ship in 1–2 business days. During drops or holidays, allow 3–5 business days. You’ll receive tracking when your order leaves our facility.

Do you offer free shipping?

Yes—Free US Standard shipping on orders $150+ (after discounts, before taxes). Expedited and international options are available at checkout.

Who pays duties and taxes on international orders?

International orders generally ship DDU (Delivered Duties Unpaid). Local duties/VAT are collected by the carrier upon delivery, and are the customer’s responsibility.

Can I change my shipping address?

Email [email protected] with your order number ASAP. If the order hasn’t shipped, we’ll update it. If it has shipped, please contact the carrier directly.

Are shipping fees refundable?

Shipping fees are non‑refundable once an order ships. For return eligibility and how to initiate a return, see our Refund & Returns Policy.

Shipping Information